Parcel Panel Privacy Policy

Parcel Panel "the App” provides real-time order tracking, custom tracking page "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information We Collect

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  • Shopify domain
  • Primary domain
  • Email address
  • Installment and uninstallment dates
  • Orders information

Additionally, we collect the following types of personal information from your customers once you have installed the App:

  • Email address and phone number
  • Order number and date
  • Product and quantity contents
  • Orders' shipments details

Cookies

Parcel Panel uses a standard technology called "cookies", "Cookies"are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to:

  • To communicate with you
  • To optimize or improve the App
  • To provide you with information or advertising relating to our products or services
  • To provide support consultation and services
  • To request for comments and ratings services

Sharing Your Personal Information

We use Zendesk to provide support services. Additionally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Residents of The European Economic Area (EEa)

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Security of Personal Information

We are committed to protecting the security of your personal information. Parcel Panel will maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.

However, no method of transmission over the Internet, or method of electronic storage, is one hundred percent secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Personal Information Retention

We will maintain accurate and complete personal information for as long as your account is active or as long as needed to provide you with our services. You can add information, delete information or correct information we have at any time. We do retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, enforce our agreements and so on permitted by law.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

If you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].